Eagle Wood has five units within one large building, with 105 beds in total. The overall remit of Eagle Wood is to provide specialist neurological care to those residents who cannot be supported in more traditional neurological care homes due to the level of challenging behaviour, complexity of their neurological conditions which require a multi-disciplinary team to assess and consult swiftly. Neuropsychiatry and Neuropsychology input is essential to monitor and adjust treatment plans in a coordinated and responsive way, due to the variability and unpredictability of residents’ presentation. In addition, Eagle Wood has a unit dedicated to complex medical care and neurorehabilitation.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.